{"id":181828,"date":"2023-12-15T23:08:43","date_gmt":"2023-12-16T04:08:43","guid":{"rendered":"https:\/\/corporate.algonquincollege.com\/product\/orcl-service-a-la-clientele-et-exigences-de-tarion\/"},"modified":"2026-08-05T13:07:45","modified_gmt":"2026-08-05T17:07:45","slug":"orcl-service-a-la-clientele-et-exigences-de-tarion","status":"publish","type":"product","link":"https:\/\/training.algonquincollege.com\/fr\/produit\/orcl-service-a-la-clientele-et-exigences-de-tarion\/","title":{"rendered":"ORCL : Service \u00e0 la client\u00e8le et exigences de Tarion"},"content":{"rendered":"<p>Cours approuv\u00e9 par l\u2019ORCL pour les constructeurs et les vendeurs d\u2019habitations.<\/p>\n<p>Le HCRA et Tarion int\u00e8grent tous deux le service \u00e0 la client\u00e8le dans ce module de formation pour une bonne raison. Le fondement du succ\u00e8s de tout constructeur repose sur la satisfaction du client. Ce sujet touche pratiquement chaque contact que vous avez avec vos clients, ainsi que tout ce que vous produisez pour eux. \u00c9tant donn\u00e9 que la plupart des constructeurs consid\u00e8rent les r\u00e9f\u00e9rences comme une source essentielle de nouveaux contrats, la satisfaction du client est en r\u00e9alit\u00e9 votre principal outil de marketing. Pour jouer ce r\u00f4le pour vous, elle doit \u00eatre int\u00e9gr\u00e9e dans tout ce que vous et vos employ\u00e9s faites. Nous examinerons comment vous, en tant que propri\u00e9taire, pouvez y parvenir sans que cela vous oblige \u00e0 tout faire vous-m\u00eame.     <\/p>\n<h5>Les cours portent sur les sujets suivants<\/h5>\n<ul>\n<li>R\u00e9glementation, service \u00e0 la client\u00e8le et besoins du march\u00e9 des logements neufs<\/li>\n<li>La satisfaction du client et la r\u00e9ussite de votre entreprise<\/li>\n<li>L&rsquo;Autorit\u00e9 de r\u00e9gulation de la construction r\u00e9sidentielle (ORCL) et votre licence de constructeur<\/li>\n<li>Protocoles et normes de performance de Tarion<\/li>\n<\/ul>\n<h5>L&rsquo;examen :<\/h5>\n<p class=\"p1\">Si vous faites une demande de licence HCRA, la r\u00e9ussite de l&rsquo;examen est obligatoire pour votre candidature. Cet examen \u00e0 documents ferm\u00e9s est de format choix multiples, vrai\/faux et r\u00e9ponses multiples. L&rsquo;examen est disponible 24 h\/24, 7 j\/7, aucun rendez-vous n&rsquo;est n\u00e9cessaire, et vous aurez acc\u00e8s \u00e0 l&rsquo;examen pendant 60 jours. Vous aurez trois (3) tentatives pour r\u00e9ussir l&rsquo;examen. Si vous \u00e9chouez apr\u00e8s trois tentatives, vous devez reprendre le cours. La note minimale requise est de 70 %.     <\/p>\n<p>Si vous avez une exp\u00e9rience significative dans le secteur de la construction ou une expertise dans ce domaine et que vous souhaitez uniquement passer l&rsquo;examen, le co\u00fbt est de 125 $ et <a href=\"https:\/\/corporate.algonquincollege.com\/product\/hcra-competency-exam-customer-service-and-tarion-requirements\/\">vous pouvez vous inscrire ici<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ce cours complet dirig\u00e9 par un instructeur d\u00e9crit \u00e9tape par \u00e9tape ce que les constructeurs doivent faire pour se conformer \u00e0 la l\u00e9gislation de l&rsquo;Ontario exigeant que les constructeurs de nouvelles maisons fournissent une couverture de garantie. L&rsquo;examen HCRA est inclus dans ce cours. <\/p>\n","protected":false},"featured_media":179023,"template":"","meta":{"_acf_changed":false},"product_brand":[],"product_cat":[89,80],"product_tag":[],"class_list":{"0":"post-181828","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-construction-fr","7":"product_cat-non-classifiee","8":"course_group-construction-fr","9":"course_group-home-construction-regulatory-authority-courses-exams-fr","11":"first","12":"outofstock","13":"shipping-taxable","14":"purchasable","15":"product-type-variable"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ORCL : Service \u00e0 la client\u00e8le et exigences de Tarion - Professional Training - Algonquin College<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/training.algonquincollege.com\/fr\/produit\/orcl-service-a-la-clientele-et-exigences-de-tarion\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ORCL : Service \u00e0 la client\u00e8le et exigences de Tarion - Professional Training - Algonquin College\" \/>\n<meta property=\"og:description\" content=\"Ce cours complet dirig\u00e9 par un instructeur d\u00e9crit \u00e9tape par \u00e9tape ce que les constructeurs doivent faire pour se conformer \u00e0 la l\u00e9gislation de l&#039;Ontario exigeant que les constructeurs de nouvelles maisons fournissent une couverture de garantie. 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