{"id":181828,"date":"2023-12-15T23:08:43","date_gmt":"2023-12-16T04:08:43","guid":{"rendered":"https:\/\/corporate.algonquincollege.com\/product\/orcl-service-a-la-clientele-et-exigences-de-tarion\/"},"modified":"2026-04-13T15:56:17","modified_gmt":"2026-04-13T19:56:17","slug":"orcl-service-a-la-clientele-et-exigences-de-tarion","status":"publish","type":"product","link":"https:\/\/training.algonquincollege.com\/fr\/produit\/orcl-service-a-la-clientele-et-exigences-de-tarion\/","title":{"rendered":"ORCL : Service \u00e0 la client\u00e8le et exigences de Tarion"},"content":{"rendered":"<p>Cours approuv\u00e9 par l\u2019ORCL pour les constructeurs et les vendeurs d\u2019habitations.<\/p>\n<p>L&rsquo;ORCL et Tarion int\u00e8grent le service \u00e0 la client\u00e8le dans ce module de formation pour une bonne raison. Le succ\u00e8s de tout constructeur repose sur la satisfaction du client. Ce sujet concerne pratiquement tous les contacts que vous avez avec les clients et tout ce que vous produisez pour eux. \u00c9tant donn\u00e9 que la plupart des constructeurs consid\u00e8rent les recommandations comme une source essentielle de nouvelles affaires, la satisfaction de la client\u00e8le est en fait votre principal outil de marketing. Pour ce faire, elle doit \u00eatre int\u00e9gr\u00e9e \u00e0 toutes vos activit\u00e9s et \u00e0 celles de vos employ\u00e9s. Nous verrons comment, en tant que propri\u00e9taire, vous pouvez faire en sorte que cela se produise sans que cela vous attire comme celui qui doit faire tout le travail.     <\/p>\n<h5>Les cours portent sur les sujets suivants<\/h5>\n<ul>\n<li>R\u00e9glementation, service \u00e0 la client\u00e8le et besoins du march\u00e9 des logements neufs<\/li>\n<li>La satisfaction du client et la r\u00e9ussite de votre entreprise<\/li>\n<li>L&rsquo;Autorit\u00e9 de r\u00e9gulation de la construction r\u00e9sidentielle (ORCL) et votre licence de constructeur<\/li>\n<li>Protocoles et normes de performance de Tarion<\/li>\n<\/ul>\n<h5>L&rsquo;examen :<\/h5>\n<p class=\"p1\">Si vous faites une demande de licence HCRA, vous devez r\u00e9ussir l&rsquo;examen pour que votre demande soit accept\u00e9e. Cet examen \u00e0 livre ferm\u00e9 est un questionnaire \u00e0 choix multiples, vrai\/faux et \u00e0 r\u00e9ponses multiples. L&rsquo;examen est disponible 24 heures sur 24, 7 jours sur 7, sans rendez-vous, et vous aurez 60 jours pour le passer. Vous aurez trois (3) tentatives pour r\u00e9ussir l&rsquo;examen.    Si vous \u00e9chouez apr\u00e8s trois tentatives, vous devez reprendre le cours. La note minimale requise est de 70 %.<\/p>\n<p>Si vous avez une exp\u00e9rience significative dans le secteur de la construction ou une expertise dans ce domaine et que vous souhaitez uniquement passer l&rsquo;examen, le co\u00fbt est de 125 $ et <a href=\"https:\/\/corporate.algonquincollege.com\/product\/hcra-competency-exam-customer-service-and-tarion-requirements\/\">vous pouvez vous inscrire ici<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ce cours complet, dirig\u00e9 par un instructeur, d\u00e9crit \u00e9tape par \u00e9tape ce que les constructeurs doivent faire pour se conformer \u00e0 la l\u00e9gislation de l&rsquo;Ontario qui oblige les constructeurs de maisons neuves \u00e0 fournir une couverture de garantie. L&rsquo;examen de l&rsquo;HCRA est inclus dans ce cours. <\/p>\n","protected":false},"featured_media":179023,"template":"","meta":{"_acf_changed":false},"product_brand":[],"product_cat":[89,80],"product_tag":[],"class_list":{"0":"post-181828","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-construction-fr","7":"product_cat-non-classifiee","8":"course_group-construction-fr","9":"course_group-home-construction-regulatory-authority-courses-exams-fr","11":"first","12":"outofstock","13":"shipping-taxable","14":"purchasable","15":"product-type-variable"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ORCL : Service \u00e0 la client\u00e8le et exigences de Tarion - Professional Training - Algonquin College<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/training.algonquincollege.com\/fr\/produit\/orcl-service-a-la-clientele-et-exigences-de-tarion\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ORCL : Service \u00e0 la client\u00e8le et exigences de Tarion - Professional Training - Algonquin College\" \/>\n<meta property=\"og:description\" content=\"Ce cours complet, dirig\u00e9 par un instructeur, d\u00e9crit \u00e9tape par \u00e9tape ce que les constructeurs doivent faire pour se conformer \u00e0 la l\u00e9gislation de l&#039;Ontario qui oblige les constructeurs de maisons neuves \u00e0 fournir une couverture de garantie. 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